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Terms & Conditions

GENERAL TERMS AND CONDITIONS 

This website is owned and operated by Artisan Aromas Ltd t/a Folli Oil of 6 Youngs Orchard, Stroud, GL5 2RU, UK. Artisan Aromas Ltd is a company registered in England and Wales under registration number 09573968 and our registered office is 6 Youngs Orchard, Stroud, GL5 2RU, UK. Throughout the site, the terms “we”, “us” and “our” refer to Folli Oil. Folli Oil offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

You must not transmit any worms or viruses or any code of a destructive nature.

If you have any queries about these Terms and Conditions or if you have any comments or complaints on or about our website, please contact us at hello@follioil.com.

TERMS AND CONDITIONS FOR OUR PROMOTIONAL OFFERS

Promotions, Gift With Purchase, Discount Codes and Money Off Offers 

These are run from time to time with the below conditions.

Discount code and money off - Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly the Discount Code will generate the reduction in your basket. We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds.

 

The best way to keep up-to-date on our offers is via our newsletter.

 

When an offer requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial sized products.

 

Gift with purchase - These are automatically added to your cart when your order qualifies for the offer. No other offer is valid. These are not provided if the terms of the offer are not met. Gift with purchases items are not eligible for exchange or monetary refund.

 

Returned or cancelled order with offers - When returning items that include a discount the refund due will include the discount. If a free gift was included, this must be returned with your item or the value of the gift will be deducted from the refund.

 

If a refund is issued an administration fee may apply due to the cost or processing refunds with the banks.

 

Offers run for a limited time and cannot be used in conjunction with any other offers. In some instances, these are limited by categories. Exclusions include: Sale Items, Gift Sets and Boxes, Samples and Gift Cards.

ONLINE STORE TERMS AND CONDITIONS

 

1. The Contract

This sale contract is valid from notification of your order being despatched and is held within England.

 

We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

 

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This email confirmation is not a binding acceptance of your order, it is confirmation that the order has been processed.

 

Our acceptance of your order comes with the despatch confirmation. We reserve the right to refuse an order at any time without liability.

 

2. Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Artisan Aromas Ltd t/a Folli Oil. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.

 

You may not modify, distribute or repost anything on this website for any purpose.

 

3. Accuracy, Completeness and Timeliness of Information

We have taken care in the preparation of the content of this website. We reserve the right to correct or cancel the order it an error occurs. Any weights, dimensions and capacities given about the goods are estimates only.

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Information on ingredients used in cosmetic products appearing on this website is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any cosmetic product or ingredient. If you have questions about your use of a cosmetic product, please email us for further information, review the label appearing on the product and/or consult a medical professional.

 

The state of scientific knowledge of many ingredients discussed on this website is evolving, and we periodically update the information posted on this site. The information provided on this website is neither designed nor intended to set or depict manufacturing standards concerning products.

 

We make no warranties or representations of any kind as to any of the information posted or contained on www.follioil.com. By using this website and the information herein, you do so at your own risk. The information contained on www.follioil.com is provided on an "as is" basis.

 

Artisan Aromas Ltd hereby disclaims all warranties, express or implied, including, but not limited to all warranties of merchantability, fitness for a particular purpose, and/or non-infringement.

 

Artisan Aromas Ltd will not be liable for any damages, whether direct, incidental, consequential or punitive damages, arising out, use of, or inability to use information posted on www.follioil.com.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

4. Damage to Your Computer

We take measures to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

 

6. Ordering Errors

 

You may correct errors on your order up to the point on which you click on "submit" during the ordering process. If you should place an order for an incorrect item please email us at hello@follioil.com to amend the order. If the order has been despatched you will be liable for cost of delivery to and return delivery. Please view our refund policy for further details.

7. Price

Please note purchasing currency is GBP – all other currencies can be used as a guide only.

The prices payable for goods that you order are as set out in our website. All prices are not currently subject to VAT and are correct at the time of entering information.  Prices for our products are subject to change without notice.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

 

8. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

9. Payment Terms, Billing and Account Information

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the order and or suspend any further deliveries to you. This does not affect any other rights we may have.

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

10. Delivery Charges

 

Delivery charges vary according to the type of goods ordered and cannot be refunded, unless we send you an item in error, or your item is damaged in transit. In this instance, we ask for you co-operation (such as notifying us immediately and returning the damaged goods) in claiming the insurance ordered through Royal Mail.

 

11. Delivery

Our delivery charges are set out on our Delivery & Returns page on our website, accessible from the home page.

You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate, we take no responsibility for non-delivery due to an error on the order addresses.

 

A signature may be required on receipt of your delivery.

 

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 2-5 working days within the UK - delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

 

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

12. Risk and Ownership

 

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

 

Goods supplied are not for resale.

 

13. Acknowledgement and Acceptance

 

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.  An acceptance of your order will take place on despatch of the good(s) ordered.

 

14. Cancellation Rights

 

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made-to-order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, however the cost of shipping the item to you if incurred by us may be deducted from the refund.

 

You will need to notify us if you wish to cancel your contract in writing. Cancellations are only processed with a Returns Number issued by us.

 

Please refer to our Delivery & Refunds page for details on how to cancel an order.

 

If you have received the goods before you cancel your contract then you must send the unused, undamaged goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 

Once you have notified us that you are cancelling your order, any sum debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

 

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

 

15. Cancellation By Us

 

We reserve the right to cancel the contract between us if:

  1. we have insufficient stock to deliver the goods you have ordered;

  2. we do not deliver to your area; or

  3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

 

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

 

16. Liabilities

 

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

 

If you notify a problem to us under this condition, our only obligation will be, at your option:

  1. to make good any shortage or non-delivery;

  2. to replace or repair any goods that are damaged or defective; or

  3. to refund to you the amount paid by you for the goods in question in whatever way we choose, including credit note.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

 

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase. You will be liable for any customs, duty or tax amount on import of goods.

 

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

17. Notices

 

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at 6 Youngs Orchard, Stroud, GL5 2RU, UK, and all notices from us to you will be displayed on our website from to time.

 

18.  Changes To Legal Notices

 

We reserve the right to change these Terms and Conditions from time to time and you should look through them as often as possible.

 

19. Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law.  Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.  All contracts are concluded in English.

 

20. Invalidity

 

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

21. Privacy

 

Your submission of personal information through the store is governed by our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

22. Third party rights

 

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

23. Hosting

 

Our store is hosted by Shopify.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

24. Optional Tools.

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.